[PW] Re: Telephone operators quote?

[Sue Kamm]

It's from UP THE ORGANIZATION by Robert Townsend.  My library apparently doesn't own it, or I'd give an exact quote.

-----Original Message-----
>From: JT Thompson <jtthompson at eircom.net>
>Sent: Aug 3, 2006 5:00 PM
>To: list at project-wombat.org
>Subject: [PW]  Telephone operators quote?
>
>Looking for a quote from the always helpful Wombats. Was it in The 
>Pursuit of Excellence that there was the advice to companies to treat 
>your telephone operators best of all staff, because they were the 
>company's first and most important interface with its customers?
>_______________________________________________
>Project Wombat
>list at project-wombat.org
>http://www.project-wombat.org/


Your friendly CyberGoddess and Councilor-at-large,
Sue Kamm
Inglewood/Los Angeles, CA
Truest of the Blue, Los Angeles Dodgers Think Blue Week 2000
email:  suekamm [at] mindspring.com
When you absolutely, positively HAVE to know, ASK A LIBRARIAN!