[PW] Around the web what is there that can be of use forthe library users interested in tracking their own referencedesk enquiries/transactions on long term research projects?...

[Sue Kamm]

I think I misunerstood your initial query.  

In California, public libraries are required to submit statistics every quarter.  We therefore have what we call "count week," when we note every time we answer a reference question. posed either by phone or in person.  We don't count "directinal" questions, e.g., where's the restroom, what are your hours.  We are therefore tracking the *number* of questions, not the depth of our response.  A question is counted equally whether it's simple - "Do you have any information on Cesar Chavez?" - or a complex research question.

-----Original Message-----
>From: don warner saklad <don.saklad at gmail.com>
>Sent: Aug 18, 2008 8:50 AM
>To: list at project-wombat.org
>Subject: Re: [PW] Around the web what is there that can be of use forthe	library users interested in tracking their own referencedesk	enquiries/transactions on long term research projects?...
>
>Thank you!
>
>What websites might offer library users ways to track?... their own
>library usage, their own transactions, their own reference enquiries,
>their own book reserves/holds .
>
>Some city library users want to track each of their several reference
>enquiries/transactions . So that after some time goes by without
>responses or responses that miss the mark they can followup asking for
>review of the enquiries, or for example, enquiries redirected to other
>divisions of the city library. From time to time librarians around the
>web have mentioned websites that facilitate library users tracking
>their own reference desk transactions, book reserves/holds  and other
>related library transactions for researchers with multiple enquiries
>or researchers using multiple libraries.
>_______________________________________________
>Project Wombat
>list at project-wombat.org
>http://www.project-wombat.org/


Your friendly CyberGoddess and Councilor-at-large,
Sue Kamm
Inglewood/Los Angeles, CA
Truest of the Blue, Los Angeles Dodgers Think Blue Week 2000
Visit my blog:  http://suekamm.blogspot.com
email:  suekamm [at] mindspring.com
"High fly ball into right field ... she is gone!  In a year that has seemed so improbable, the impossible has happened!"  
- Vin Scully, describing Kirk Gibson's walk-off home run, Game 1, 1988 World Series